Support

We are able to provide a full range of services from installation and configuration, to 24×7 support contracts or full managed service.
For organizations dependent on critical IT systems, assessing and engaging with the best technical support provider is a delicate balance between the needs of the business, the budget available and the service levels offered.

We have skills in:
AIX 3.25, 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 6.1 and 7.1. PSSP, VIO, virtualization technologies, NIM, HACMP.

Hardware skills:
AS/400, RS6000/SP. F40, F50, 43P, p615, p630, p650, p550, p510, p570, p770 all p6 hardware, SSA, 3584 Scalable tape libraries (including logical partitioning), DS4000 and 8000 series SAN technologies and Storage Manager, IBM SAN Fabric.

Software and application skills:
Tivoli Storage Manager, Tivoli Workload Scheduler, Lotus Domino, Catia, ServiceCenter, Capita EMS, Sirsi unicorn, Fortis, AGIS, Icon, Corelogic Framework (formerly Frameworki), Cyborg, Cedar Financials, Flare, Sculptor, Livelink Obtree, Oracle Database, Oracle Application Server, TCO officebase, aXise, Commonstore, tranman, Shell scripting.

AIX 5L
Integrates innovative technologies to achieve maximum performance, reliability and flexibility in today’s e-business environment.
Customer-validated AIX enhancements, such as dynamic logical partitioning, are the result of a robust AIX product roadmap intended to provide customers with the business flexibility and performance they need in today’s environment.

A flexible range of support services

This means the range of skills and depth of experience needed to support the vital databases, operating systems and application services that underpin your business fast becomes a significant financial and resource burden.
As a total IT solutions provider IT 360 offer a flexible range of collaborative outsourcing and support services that can add value at every stage of the systems lifecycle, giving you the flexibility to pick and choose the services you need to manage and maintain your systems – for a fraction of the cost you’d expect to pay recruiting and retaining in-house support staff.

AIX4.3
We also provide a practical support package for AIX versions 4.3.3 and earlier which are no longer supported by IBM.
Our OS Support for AIX can range from ad-hoc system housekeeping and performance tuning to server monitoring and management outsourcing.

Tivoli Storage Manager
While Tivoli Storage Manager is the premier tier-one storage management solution available, it does require expert implementation and administration.

TSM administrators change over time and the TSM configuration that was originally installed may now look completely different.
Unforeseen growth and new project implementations may have significantly altered the original design criteria. Subsequent releases of the software or patches may be available but not applied. As a consequence, the performance of the system may start to suffer.